Sérgio Ferreira Executive Director EY, Business Design & Transformation, Consulting Services

The Future of Retail must be invisible, indispensable and intimate

It is no longer enough to be customer-centered and retailers have to create new value propositions to be part of consumers' lives: invisibility, indispensability and intimacy.

Are online shopping habits here to stay?

A clear impact of the COVID-19 crisis was the rapid transition to online shopping. According to the latest data from EY's Future Consumer Index, 37% of consumers believe that the way they shop will change in the long run and 39% say they will make more online purchases of goods they used to buy in physical stores.

Covid-19 transformed our lives and behavior

What do consumers value today? What is needed to serve them? How will your business adapt?

How to speed up online D2C strategies beyond Covid-19

Covid-19 has triggered the relevance of online Direct2Consumer (D2C), as more consumers embrace e-commerce.

What 2020 holds for us in terms of Sustainability

From slogan to lifestyle, sustainability promises this year to transform the daily lives of people and organizations to a better planet.
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